Friday, December 18, 2009


The first phone problem was weather-related. Or so we thought, because what happened was, every time it rained, we got a horrible buzz sound on our phone line. So we called Verizon and told them the problem, and invariably they would come and check it out on a nice, sunny day, and there would be no problem with the line. Hmph.

Finally it happened that the repairman arrived on a rainy day (after much complaining to Verizon). He said yes, there is a problem! He checked the box outside the house, then took his long ladder off of his truck, and climbed the telephone pole across the street. Then he left for a while. His truck was gone for about an hour, but the ladder was still up against the pole (with an orange cone next to it for safety). He came back climbed up the pole, changed something, and then came to the door and asked me to check the line. Yay! The buzz was gone! I thanked him.

The next day, the fax noises started. We had no problem calling out. But when the phone rang and we picked up, it sounded like someone was trying to fax us. I thought whoever was doing it would finally figure out that we are not waiting on a fax.

But then, my husband was out, and he called home. And his phone call produced the fax tone. He asked me if our fax machine was plugged in. I double checked it -- and NO, the machine was not plugged into the wall at all! Not the electricity plug, not the phone line -- NOTHING. After a couple of days we figured out that if we grabbed the phone on the first ring, we wouldn't hear the fax tone. If we let it ring more than once, the fax tone would scream during the phone call. We could hear the caller, and they could hear us -- only in between the fax screeches.

So, of course, we called Verizon again. They let us know that their repair schedule was very busy, but they could get to us within about 10 days. But wait, we said, this was caused by the person who just repaired the line! Can you come back?

back and forth and back and forth with supervisor

Okay, we'll make it a week. Ugh. So for the past week we've been diving for the phone to catch it on the first ring.

Yesterday it was supposed to be fixed. My daughter got an automated message on our answering machine from Verizon saying the problem was fixed.... followed by a screeching fax tone. So I called Verizon and explained that the problem was not fixed. The gentleman on the phone told me that the case was closed, so they had to open a new case, and someone could come by... well, they are very busy.... January 6th or 7th.

NO! Then I went round and round with the guy about how the case is not closed, it is NOT fixed, they have to come back and do what they were supposed to do THAT DAY. Nothing helped. Fine. I hung up in disgust.

Luckily my husband had the name of the supervisor he had spoken to originally, who had scheduled the repair for yesterday. They scheduled someone to arrive today. Between 8 a.m. and 6 p.m. Very convenient.

Is it time to drop the home phone? Is there anyone out there who no longer has a land line, and just uses cell service? I'm wondering if it is something we should do....

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